Troubleshooting Guide

Find solutions to common problems and get OAIO working smoothly again.

Issue Severity

Critical

Feature is broken or unavailable

Warning

Degraded performance or limited functionality

Info

Minor issue or expected behavior

🔐

Authentication Issues

⛔

Permission Problems

⏱️

Performance & Loading Issues

⚙️

Feature-Specific Problems

🖥️

Browser & Display Issues

Still Having Issues?

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Troubleshooting Guide

Issue Severity

Authentication Issues

Cannot Sign In / "Authentication Failed" Error

Stuck on "Redirecting to Microsoft..." or Blank Screen

Session Expires Too Quickly / Keeps Logging Out

Permission Problems

"Insufficient Permissions" or "Access Denied" Error

Permission Consent Screen Doesn't Appear

Some Features Work, Others Don't

Performance & Loading Issues

Tree Visualization Loads Very Slowly

Page Becomes Unresponsive or Crashes

Search Results Are Outdated or Missing Recent Changes

Feature-Specific Problems

Exchange Features Not Working

Cannot Add Users to Groups via Drag & Drop

Conditional Access Dashboard Shows "Coming Soon"

Onboarding/Offboarding Forms Don't Save

Browser & Display Issues

UI Elements Are Misaligned or Overlapping

Dark Mode Doesn't Work or Looks Wrong

Still Having Issues?